Retailers across North America have a new business building tool at their disposal. It’s a FREE online program called the ConsumAER Quotient and it helps retail owners (and senior decision makers) to identify the area of their business that...read more
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Despite the economic difficulties in 2009, we've seen a significant uptick in real customer experience efforts. What do I mean by real? Efforts which address systemic issues like poorly designed interactions, broken processes...read more
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Tisol Pet Nutrition & Supply is an independently owned group with seven Lower Mainland locations. Over the past four years they have not only experienced impressive, year-over-year sales increases...read more
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It sounds so easy. Happy employees make for a healthy and profitable brand. So why doesn’t every company make brand engagement a priority? Two reasons...read more
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Despite so many fellow companies losing sales and even closing, some retailers are upping the ante. J.Crew plans to expand e-commerce into the UK and Canada.Online sales have been a bright spot for the company. The Internet proved to be the largest contributor to...read more
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 POLL : What Part of Your Retail Business do You Feel Requires the Most Attention? |
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Customer Attraction(getting them through your doors)